By placing an order in the Kirbitis.lv online store, you agree and are familiar with the “Distance Agreement” and you agree to the content of this agreement. After placing the order, you have entered into a contract with IK “Kirbitis”, which imposes mutual obligations and responsibilities.
Distance contract
This contract is concluded between IK “Kirbitis, registration No. 40002092531,
Jur. address Slāvu iela 14-17, Riga, LV-1073, Latvia, and the Buyer who makes a purchase in the online store.
1. Subject of the contract
A distance contract is an agreement between the Buyer and the Company based on the Company’s offer via the Internet. The distance contract applies to all orders placed in the Company’s online store.
2. Entry into force of the distance contract
The distance contract comes into force as soon as the Buyer has placed an order via the Internet and received a call from the Company’s representative or confirmation of the order via e-mail or a text message to the phone.
3. General terms for ordering the product
The Buyer can shop in the Company’s online store without prior registration or with registration.
To place an order:
a) the Buyer must press the “Add to cart” button next to the item of interest;
b) to order the selected product, click on the Cart icon in the upper right corner, where information about the contents of the Buyer’s shopping cart is displayed.
c) To complete the order, it is necessary to fill in information about the Buyer, choose the delivery method and enter the address;
d) The order is considered received and completed when the Buyer has paid for the order via the Internet.
e) Payment is possible with Swedbank, Citadele or Nordea banks, or you can receive an invoice by e-mail and make a bank transfer using your bank. It is mandatory to indicate the invoice number (ID) in the payment destination.
6. Discount coupons
The buyer can get discount coupon codes by participating in contests on Facebook or by following the Kirbitis.lv Facebook page. The discount code must be entered when placing the order, before payment, by entering it in the coupon code field. The discount code gives a 5-20% price reduction for the order, depending on the discount code applied.
Orders can be placed:
• at any time of the day, when registering an order in the online store;
Order payment terms, delivery prices
The Buyer can pay for the purchase in the online store automatically when placing the order, paying it through the Internet bank or using the offered online payment systems. The price of the product does not include customs clearance, if it is necessary, it is done by the buyer at his own expense.
terms of delivery
You will see information about shipping costs before placing your order in the “Shipping” box. The delivery fee of the goods is not included in the stated price of the goods. The delivery price depends on the dimensions of the product and the delivery distance. Order delivery methods and costs may vary, depending on postal service pricing (Omniva, Latvijas Pasts, etc.).
Warranty
The buyer’s claims regarding the quality of the purchased goods will be dealt with in accordance with the Cabinet of Ministers Regulation no. 631. “Procedure in which a consumer’s claim for a product or service that does not meet the terms of the contract is submitted and considered” requirements. Free after-sales warranty service is not provided for the company’s products.
7. Time of performance of the distance contract
The company undertakes to fulfill the terms of the distance contract no later than 30 days after receiving the order from the Buyer, unless the contracting parties have agreed on another term.
8. On the impossibility of delivering the product
If the Company cannot fulfill the contract because the product ordered by the Buyer is not available, then the Company is obliged to inform the Buyer about it. In such a case, the Company may offer the Buyer an equivalent product at an equivalent price, or the Buyer shall be refunded the entire payment made by him, if he has made one.
Right of withdrawal
According to Article 12 of the Consumer Rights Protection Law of the Republic of Latvia, the Buyer can exercise the right of withdrawal and unilaterally withdraw from the distance contract and return the product purchased via the Internet to the Company.
The deadline for using the right of withdrawal counts from the day the consumer has received the product or part of the product(s).
The buyer cannot exercise the right of withdrawal if:
• the ordered goods cannot be returned due to their nature (hygiene items, shaving accessories, etc.), or they are perishable or can be quickly used up;
The sixth part of Article 12 of the Consumer Rights Protection Law of the Republic of Latvia states that “the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal”. The company reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold a compensation fee in case the product is damaged, careless handling of the product during use or failure to follow the instructions, if the product’s original packaging is lost or if its packaging is significantly damaged. The returned product must not be used, it must be in the original packaging and the packaging and labeling must not be damaged. The item to be returned must be free of blemishes of any kind.
We remind you that PTAL norms do not apply to cases where the product is purchased by legal entities.
10. Procedure for returning goods
When returning the purchased item, the buyer must present a document confirming the purchase. The buyer can return the product corresponding to the distance contract within 14 calendar days.
If the Buyer exercises the right of withdrawal and returns the product within 14 days, the Buyer fills out the withdrawal form and covers all expenses related to delivery. In the event that the product is returned in case of a defect, all expenses related to delivery shall be covered by the Company. In the event of a defect, a receipt must be included for the return shipping costs. If the goods are returned due to inadequate quality or defect, which must be indicated on the refusal form, the Company sends the goods to the manufacturer and only as a result of an independent examination makes a decision on refunding the Buyer. If the manufacturer confirms the reasons for the return mentioned in the refusal form, the Company reimburses the Buyer for all related expenses. In the event that the reasons for the return stated in the refusal form have no basis, which will be certified by the manufacturer, then all related expenses will be deducted from the money paid by the Buyer.
The buyer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal. The buyer is responsible for any kind of reduction in the value of the product, if the product has been used in a way that is incompatible with the principle of good faith, including for a purpose other than to determine the product’s properties or operation.
It is forbidden to make any changes, delete or overwrite the data specified in the purchase documents (payment order, delivery note, etc.) – in this case, the purchase documents will be recognized as invalid and the return of the product will not be possible.
In the case of a refund, the money is returned to the payer’s account.
Privacy Policy
11. Confidentiality
The company undertakes not to disclose or transfer information about the Buyer to third parties without the written consent of the Buyer, except in cases where the legislation of the Republic of Lithuania or this contract is violated.
12. Other provisions
By entering the necessary information, placing the order, the Buyer confirms that he is familiar with and agrees that the data provided by him are used so that the Company can accept the Buyer’s order and deliver the goods in accordance with the legislative requirements of the Republic of Lithuania. By entering information, the Buyer agrees that notifications related only to the processing of the Buyer’s order will be sent to the specified e-mail address.
The price does not include delivery charges.
It is not possible for Buyers to view electronically concluded contracts later on the website, and the Company does not store copies of the purchase contract.
If the goods are delivered to the Buyer late or are not delivered due to the Buyer’s fault or circumstances dependent on the Buyer, the Seller is not responsible for violating the terms of delivery of the goods.
If access to the Online Store, registration in the Online Store or placing an order in the Online Store is not possible or is hindered due to technical reasons or reasons beyond the control of the Seller, the Seller is not responsible for any losses of the Buyer or third parties.
The Seller is not responsible for the consequences if, due to the peculiarities of the Buyer’s computer or monitor, the image of the Online Store goods displayed on the Buyer’s computer monitor differs in any way from the appearance of the goods in nature.
Product descriptions are created based on the information provided by the manufacturers about the product, descriptions and images are informative in nature, operational changes are possible. According to the changes determined by the manufacturer, the product package or parameters may be adjusted.
The Buyer can find out the exact information about whether the item of interest is in stock in the warehouse by seeing the current stock in the warehouse for each item. If the product chosen by the Buyer is no longer in stock, the Company will offer to replace it with an equivalent product or receive it after the next delivery of the goods.
The contract was made in accordance with the following laws and regulations:
• Consumer Rights Protection Law;
13. Kirbitis.lv privacy policy
Manager and its contact information
The controller of personal data processing is IK “ķirbītis” (hereinafter – Veikals).
The contact information of “Ķirbītis” IK in matters related to the processing of personal data is: info@kirbitis.lv. Using this contact information, you can ask a question about the processing of personal data. A request for the exercise of one’s rights may be submitted in accordance with the procedures set forth herein.
Scope of application of the document
Personal data is any information about an identified or identifiable natural person – store customers, cooperation partners or their employees, job candidates name, personal identification number, residential address, personal phone number, personal e-mail, occupation, amount of income, services received , billing information, telephone, electronic communication information and other information attributable to a natural person.
The privacy policy applies to ensure the protection of privacy and personal data in relation to:
• for natural persons – customers and other service users (including potential, former and existing), as well as third parties, who in connection with the provision of services to a natural person (customer, user) receive or transfer any information to the Store (including contact persons, payers etc.);
• Store for visitors of maintained internet websites and mobile apps (hereinafter – Customers).
The store takes care of Customer privacy and personal data protection, respects the Customer’s right to the legality of personal data processing in accordance with the applicable legislation – the laws of the Republic of Latvia and subordinate legislation, Regulation 2016/679 of the European Parliament and the Council of April 27, 2016 on the protection of natural persons regarding the processing of personal data and the free movement of such data (Regulation) and other applicable laws in the field of privacy and data processing.
The privacy policy applies to data processing, regardless of the form and/or environment in which the Customer provides personal data (Store on the website, mobile apps, in paper format or electronically) and in which company systems or paper format they are processed.
Purposes of personal data processing
The store processes personal data for the following purposes:
• For providing services and selling goods:
– for customer identification;
– for the preparation and conclusion of the contract;
– for the delivery of goods;
– to ensure/maintain the operation of services;
— for the improvement of goods and services, development of new goods and services;
– to promote the use of the service;
– for advertising and distribution of services or for commercial purposes;
– for customer service;
– for consideration and processing of objections;
– for customer retention, loyalty building, satisfaction measurements;
– for settlement administration;
– for debt recovery and collection;
– for maintaining and improving the operation of websites and mobile applications.
• For business planning and analytics:
– for statistics and business analysis;
– for planning and accounting;
– for efficiency measurement;
– for data quality assurance;
– for conducting market and public opinion research;
– for the preparation of reports;
– for customer surveys;
– as part of risk management activities.
• For the provision of information to state administrative authorities and subjects of operational activity in the cases and to the extent specified in external regulatory acts.
• For other specific purposes, about which the Customer is informed when he provides the relevant data to the Store.
Legal basis for personal data processing
The store processes the Customer’s personal data based on the following legal bases:
• for the conclusion and execution of the contract – to conclude the contract at the Customer’s request and ensure its execution;
• for the fulfillment of regulatory acts – to fulfill the obligation specified in external regulatory acts binding on the Store;
• in accordance with the consent of the Client – data subject;
• in legitimate (legitimate) interests – to realize legitimate (legitimate) interests of the Store arising from the obligations existing between the Store and the Customer or the concluded contract or the law.
The legal (legitimate) interests of the store are:
• perform commercial activities;
• check the identity of the Client before concluding the contract;
• ensure fulfillment of contractual obligations;
• prevent unreasonable financial risks for your commercial activity (including performing a credit risk assessment before the sale of goods and services and during the execution of the contract);
• save Customer applications and submissions regarding the purchase of goods and provision of services, other applications and submissions, notes about them, including those made verbally, by calling and on Internet websites;
• analyze the operation of Veikals homepages, websites and mobile applications, develop and implement their improvements;
• administer the Customer’s account on Veikals websites, websites and mobile applications;
• perform actions to retain customers;
• segment the customer database for more efficient provision of services;
• develop and develop goods and services;
• promote your goods and services by sending commercial communications;
• send other reports on the progress of contract execution and events relevant to contract execution, as well as conduct customer surveys about goods and services and their experience of using them;
• prevent fraud;
• provide corporate governance, financial and business accounting and analytics;
• ensure effective company management processes;
• efficiency of service provision and sale of goods, and delivery;
• ensure and improve the quality of services;
• administer payments;
• administer unpaid payments;
• apply to state administration and operational institutions and to the court for the protection of their legal interests;
• inform the public about their activities.
Processing of personal data
The Store processes the Customer’s data using modern technological capabilities, taking into account existing privacy risks and the organizational, financial and technical resources reasonably available to the Store.
The store can make automated decisions regarding the Customer. The customer is informed about such activities separately in accordance with the regulatory enactments. The Customer may object to the adoption of automated decisions in accordance with the law, however, being aware that in some cases this may limit the Customer’s right to use certain options potentially available to him (for example, to receive commercial offers).
Protection of personal data
The store protects the Customer’s data using modern technology, taking into account existing privacy risks and the organizational, financial and technical resources reasonably available to the store, including using the following security measures:
• Pseudonymization of data;
• Firewalls;
• Intrusion protection and detection programs;
• Other protective measures in accordance with current technical development opportunities.
As Veikals service does not know what applications and programs have been installed on the damaged device and are working or can work online with the Internet as part of the repair of the damaged product (device), Veikals cannot predict where and what information will or can be transferred to third parties when the damaged device is switched on, accordingly, the Store does not assume responsibility and does not guarantee the security and preservation of data and information. The store does not collect or otherwise process data stored on a damaged device.
Categories of recipients of personal data
The store does not disclose to third parties the Customer’s personal data or any information obtained during the provision of services and the performance of the contract, except for:
• if data must be transferred to the relevant third party within the framework of the concluded contract in order to perform a function necessary for the performance of the contract or delegated by law (for example, to a bank within the framework of settlements)
• in accordance with the clear and unequivocal consent of the Client;
• to persons provided for in external regulatory acts upon their justified request, in accordance with the procedures and to the extent specified in external regulatory acts;
• in cases determined by external regulatory acts, for the protection of the legal interests of the Store, for example, by applying to the court or other state institutions against a person who has violated the legal interests of the Store.
Access to personal data by third country entities
The store cannot access personal data by developers or service providers located in third countries (that is, countries outside the European Union and the European Economic Area) (in the sense of the Regulation – transfer to third countries) in the capacity of data processor (operator).
Duration of storage of personal data
The store stores and processes the Customer’s personal data as long as at least one of the following criteria is met:
• only as long as the contract concluded with the Customer is valid;
• as long as the Store or the Customer can realize their legitimate interests (for example, submit objections or bring or take a lawsuit to court) in accordance with the procedures specified in external regulatory acts;
• as long as one of the parties has a legal obligation to store the data;
• while the Client’s consent to the relevant personal data processing is valid, if there is no other legal basis for data processing.
When the above circumstances cease, the Customer’s personal data is deleted.
Access to personal data and other Customer rights
The customer has the right to receive the information stipulated in the regulatory acts in connection with the processing of his data, to make sure of the correctness of his data and to correct them.
The Customer, in accordance with the laws and regulations, also has the right to request Veikals access to his personal data, as well as request the Veikals to supplement, correct or delete them, or restrict processing in relation to the Customer, or the right to object to the processing (including the processing of personal data carried out on the basis of to the legal (legitimate) interests of the shop), as well as the right to data portability. This right is enforceable insofar as the data processing does not result from
The customer’s consent to data processing and the right to withdraw it
The customer can give his consent to the processing of personal data, the legal basis of which is consent, in Veikals service portals/apps and other internet pages (for example, loyalty programs and newsletter sign-up forms).
The customer has the right at any time to withdraw the consent given for data processing in the same way in which it was given, or to send a relevant notification to info@kirbitis.lv, in which case further data processing based on the previously given consent for the specific purpose will not be carried out in the future.
Withdrawal of consent does not affect data processing carried out at the time when the Client’s consent was valid.
Withdrawal of consent cannot stop data processing carried out on the basis of other legal grounds.
Communication with the Client
The store communicates with the Customer using the contact information provided by the Customer (phone number, e-mail address, postal address, as well as using SMS notifications from the service).
Commercial announcements
Communication about commercial announcements about the Store and/or third-party services and other announcements not related to the provision of directly contracted services (for example, customer surveys) is carried out by the Store in accordance with the provisions of external regulatory acts or in accordance with the Customer’s consent.
The customer can give consent and/or to receive commercial notifications from its cooperation partners on Veikalsun’s other web pages (for example, sign-up forms for receiving news).
The consent given by the customer to receive commercial notifications is valid until it is withdrawn (also after the termination of the service contract). The customer can at any time refuse to receive further commercial communications in one of the following ways:
• by sending an e-mail to the address info@kirbitis.lv;
• using the automated option provided in the commercial communication to opt out of receiving further communications by clicking on the opt-out link at the end of the relevant commercial communication (e-mail).
The store stops sending commercial communications as soon as the Customer’s request to withdraw consent to commercial communications is processed.
Terms of use of cookies
Cookies are small text files that a web browser (such as Internet, Explorer, Firexox, Safari, etc.) saves on the user’s terminal (computer, mobile phone, tablet) when the user visits a website in order to identify the browser or save information or settings in the browser. Thus, with the help of cookies, the website acquires the ability to save the user’s individual settings, recognize him and respond accordingly, with the aim of improving the experience of using the website. The user can disable or limit the use of cookies, but without cookies it will not be possible to fully use all website functions.
Depending on the functions to be performed and the purpose of use, the Store uses mandatory cookies, functional cookies, analytical cookies and targeting (advertising) cookies.
Mandatory cookies are necessary so that the user can freely visit and browse the website and use its features, including obtaining information about services and purchasing them. These cookies identify the user’s device, but do not reveal the user’s identity, nor do they collect or aggregate information. Without these cookies, the website will not be able to function fully, for example, provide the user with the necessary information, provide the requested services in the e-shop. These cookies are stored on the user’s device until the web browser is closed.
Functional cookies remember the settings chosen by the user and the choices made so that the user can use the website more conveniently. These cookies are stored permanently on the user’s device.
Analytical cookies collect information on how the user uses the website, identify the most frequently visited sections, including the content that the user chooses while browsing the website. The information is used for analysis purposes to find out what is of interest to website users and to improve the functionality of the website and make it more user-friendly. Analytical cookies only identify the user’s device, but do not reveal the user’s identity. In some cases, some of the analytical cookies are managed by third-party data processors (operators), such as Google Adwords, instead of the website owner, according to its instructions and only according to the specified purposes.
Target (advertising) cookies are used to collect information about the websites visited by the user and to offer services of ours or cooperation partners of interest to a specific user, or to address offers corresponding to the interest shown by a specific user. Generally, these cookies are placed by third parties, such as Google Adwords, with the permission of the website owner, according to the stated purposes. Target cookies are stored permanently on the user’s terminal.
The store uses cookies to improve the experience of using websites and homepages:
– ensure website functionality;
– adapted the functionality of the website to the user’s usage habits – including language, search requests, previously reviewed content;
-obtained statistical data on the number of visitors to the page’s flow, the time spent on the page, etc.;
– for user authentication;
– in case the user is a customer of the Store services, to display an offer tailored to the user’s needs
Unless otherwise specified, cookies are stored until the activity for which they were collected is performed and then deleted.
Cookie information is not transferred for processing outside the European Union and the EEA.
Accepting and disabling cookies
Different rules
The store’s website may contain links to third-party websites that have their own terms of use and personal data protection, for which the store is not responsible.
